Privacy Policy

This Privacy Policy explains how root-muse ("we", "us", or "our") collects, uses, and safeguards your personal information when you use our website or services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

We collect information you provide directly to us, including:

• Name and contact details when you submit enquiry forms
• Email address for correspondence purposes
• Service preferences and garden details you share with us
• Any additional information you choose to provide in messages

We also collect certain information automatically when you visit our website:

• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver the garden services you request
• Send service-related communications
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit forms or contact us
• Contract performance when delivering services you have requested
• Legitimate interests in operating and improving our business
• Legal compliance where required by law

Data Sharing

We do not sell your personal information. We may share your data with:

• Service providers who assist our operations (hosting, analytics)
• Professional advisers when necessary
• Authorities when required by law

Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy. Enquiry data is typically retained for up to three years unless you request earlier deletion. Client records may be retained longer for tax and legal compliance purposes.

Your Rights

Under data protection law, you have rights including:

• Access to your personal data
• Correction of inaccurate data
• Erasure of your data in certain circumstances
• Restriction of processing
• Data portability
• Objection to processing

To exercise these rights, contact us at [email protected].

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

Contact Us

For questions about this Privacy Policy or our data practices, contact us at:

root-muse
47 Cathedral Road
Cardiff, CF11 9HB
United Kingdom
[email protected]

Last updated: October 2026